found out that the pens would not work at zero gravity (ink will not
flow down to the writing surface).
Solution # 1 :To solve this problem, it took them one decade and $12
million. They developed a pen that worked at zero gravity, upside down,
underwater, in practically any surface including crystal and in a
temperature range from below freezing to over 300 degrees C.
Solution # 2 : And what did the Russians do...?? They used a. pencil.
Case # 2 :One of the most memorable case studies on Japanese management
was the case of the empty soapbox, which happened in one of Japan 's
biggest cosmetics companies. The company received a complaint that a
consumer had bought a soapbox that was empty.
Immediately the authorities isolated the problem to the assembly Line,
which transported all the packaged boxes of soap to the delivery
department. For some reason, one soapbox went through the assembly line
empty.
Management asked its engineers to solve the problem.
Solution # 1: Post-haste, the engineers worked hard to devise an X-ray
machine with high-resolution monitors manned by two people to watch all
the soapboxes that passed through the line to make sure they were not
empty. No doubt, they worked hard and they worked fast but they spent a
whoopee amount to do so.
Solution # 2 : But when a rank-and-file employee in a small company was
posed with the same problem, he did not get into complications of
X-rays, etc., but instead came out with another solution.
He bought a strong industrial electric fan and pointed it at the
assembly line. He switched the fan on, and as each soapbox passed the
fan, it simply blew the empty boxes out of the line.
Moral
* Always look for simple solutions.
* Devise the simplest possible solution that solves the problems.
* Always focus on solutions & not on problems.
